Refund policy

skyrose — Return & Refund Policy
At skyrose, every item is custom-printed, personalized, and uniquely manufactured to order based on your design instructions. Because these custom garments and home accessories cannot be resold, we enforce a strict No Returns, No Exchanges, and No Cancellations policy once production has begun.
1. Change of Mind or Sizing Errors
We do not accept returns, refunds, or exchanges if you change your mind, choose the incorrect sizing variant, or submit incorrect graphics. Please carefully review our size charts (especially for our Unisex Oversized Classic T-Shirts and Female Classic Crew T-Shirts) and double-check your custom uploaded artwork files prior to finalizing your payment checkout.
2. Damaged or Misprinted Items (Replacement Guarantee)
Your satisfaction is highly critical to us. If your order arrives physically damaged in transit, suffers from a genuine manufacturing defect, or features a clear misprint that does not match the file you submitted, we will gladly issue a free replacement print.
  • Time Limit: You must report the damage within 48 hours of package delivery.
  • Evidence Requirement: To initiate a replacement request, you must text our customer service team via WhatsApp at +91 9979749780 with your clear Order ID, along with raw, uncut photos/videos showing the package unboxing and the specific defect.
Approved replacement issues will be printed and shipped out to you at zero extra cost. Monetary cash refunds are not issued under any standard circumstance.

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At Skyrose, we want you to feel confident when ordering custom-printed products from us. Because many of our products are personalized, we carefully review each order before production. This policy explains when returns, replacements, cancellations, and refunds are available.

3. Condition of Returned Product

Personalized products: Since custom-made products are produced specifically according to your design, we generally cannot accept returns simply because you changed your mind, selected the wrong size, or no longer want the product, provided the product was correctly made according to your order.

This does not affect your rights regarding products that are defective, damaged, incorrect, deficient, or not as advertised.

4. Cancellations & Exceptions

If you need to cancel an order, contact us as soon as possible. Custom orders that have already entered production may not be cancellable because materials and printing work may already have been committed.

Any cancellation, return, replacement, or refund will remain subject to applicable consumer protection laws.

5. Our Commitment

We believe a good customer experience starts with transparency. If something goes wrong with your order, please contact us and give us an opportunity to make it right.

Skyrose — Your Design. Your Style. Your Story.

WhatsApp: 9979749780